Privacy Policy
Elukwatini Water Inn
Last Updated: 20 November 2025
- Introduction
Elukwatini Water Inn (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
- Information We Collect
We collect the following types of personal information:
2.1 Personal Identification Information
- Full name
- Phone number
- Email address
- Physical address (for delivery purposes)
2.2 Order & Transaction Information
- Order details
- Payment confirmation
- Delivery instructions and location
2.3 Automatically Collected Information (if your website uses analytics)
- Device type
- IP address
- Browser type
- Pages visited
- Cookies (if enabled)
- How We Collect Your Information
We collect personal information through:
- Website order forms
- WhatsApp or phone communication
- Delivery coordination
- Cookies and analytics (optional)
- How We Use Your Information
We use your information only for purposes related to our business operations, including:
4.1 To Process Orders
- Confirming and preparing your order
- Arranging delivery
- Providing updates on delivery status
4.2 Customer Support
- Responding to queries
- Resolving issues or complaints
4.3 Payment & Accounting
- Processing payments
- Keeping order records for legal requirements
4.4 Business Operations
- Improving our services
- Understanding demand and customer needs
We do not sell, rent, or distribute your personal information to third parties.
- Legal Basis for Processing Personal Information
We process your data under the following lawful grounds:
- Consent (when you place an order or contact us)
- Contractual necessity (to fulfil your order)
- Legal obligation (record-keeping and compliance)
- Legitimate interest (business operations and service improvement)
- Sharing Your Information
We may share your information only with:
- Delivery drivers or partners (for order fulfilment)
- Payment processors (to confirm payment)
- Service providers essential to our operations
All third parties are required to comply with POPIA.
We do not share your data with marketers or unrelated companies.
- Data Storage & Security
We take reasonable and appropriate security measures to protect your information from:
- loss
- misuse
- unauthorized access
- disclosure
- alteration
Your information is stored securely in password-protected systems and devices.
- Data Retention
We retain customer information only for as long as necessary for:
- completing orders,
- accounting and auditing requirements, and
- legal obligations.
We securely delete information once it is no longer needed.
- Your Rights Under POPIA
As a customer, you have the right to:
- Request access to your personal information
- Request correction of inaccuracies
- Request deletion of your information (where legally allowed)
- Withdraw consent
- Object to certain forms of processing
Requests can be made via our contact details below.
- Cookies (If Applicable)
If your website uses cookies:
We use cookies to improve user experience, analyse website traffic, and understand customer behaviour.
You may disable cookies in your browser settings.
- Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.
- Updates to This Privacy Policy
We may update this Privacy Policy when needed.
Continued use of our website indicates acceptance of any changes.
- Contact Information
For queries or requests related to your personal information, contact:
Elukwatini Water Inn
Email: [email protected]
Phone / WhatsApp: +27 76 556 4041
Operating Hours:
8:00 AM – 17:30 PM Monday – Friday
8:00 AM – 15:30 PM Saturday
8:00 AM – 14:00 PM